PFS 741 Intercultural Communication in Organizations
This course explores the intercultural communication dynamics that influence individual work satisfaction, workplace relationships, team effectiveness and project outcomes across an increasingly global workforce. Course content and activities will focus on understanding how national and regional cultural differences influence group and team dynamics. Special focus will be on de-centering one's own cultural norms and personal preferences and adapting to engage in communication that signals respect for cultural difference at work. Topics will include developing personal awareness, appreciation and skills required to respectfully and effectively engage difference related (but not limited) to language, time, gender, family status, religion, and the role of organizational hierarchies in shaping colleagues' communication at work. Course will focus on how to adapt to these areas of difference and using strategies for integrating flexibility while collaborating with diverse colleagues to achieve shared organizational goals.