PUAD 859. Service Management. 3 Hours.

This course provides an introduction to service management in the public sector and will focus on providing students with the conceptual understanding and skills to design, promote, manage, and deliver public services. The course will integrate concepts of service management with quality assurance, business process analysis, and project management. Through this course, students will develop a better understanding of methods for improving responsiveness and accountability to organizational goals and mission. LEC.

Doctor of Philosophy in Communication Studies

http://catalog.ku.edu/liberal-arts-sciences/communication-studies/phd/

...Basic Communication Theory COMS 859 Proseminar in Communication...Methods 3 Public Administration: PUAD 937 Qualitative Methods...